FAQ

SHOP
  • When will my order ship?

2-4 business days from your order date is my usual turnaround! During Holiday or store-wide sales, packages will be shipped within 7 business days.

  • Expected delivery...

Please allow 2-3 weeks for US orders

Transit times are provided by the carrier and will vary on the destination. Should the shipping lead time be longer than the time estimated, Shop Kristina Ellen is not responsible for the delay as it is a result of the mail carrier.

  • My package came damaged or I believe it is missing...

Please let me know via email! You can send me an email on my contact page. Include your name with order or your order #. I will email you back asap! Damaged items can usually be replaced, if your order is missing it might have come back to me. We can figure it out! 

WHOLESALE

  • I would like to sell your product in my shop...

We would love to work with you! You can send an email to shopkristinaellen@gmail.com to get started. Take a look at the 2022 Shop Kristina Ellen Catalog here.